Return and Refund Policy

A) Cancellation before dispatch:

1. A User is permitted to cancel orders fully or partially prior to its dispatch from Flamingo Lounge.
2. Upon successfully placing an order on the Platform and after Flamingo Lounge has successfully handed over the Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
3. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Flamingo Lounge to process a cancellation by sending an email to [email protected] .
4. In all events of cancellation prior to the dispatch of the purchased Products, Flamingo Lounge shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
5. In case of cash on delivery, the refund will reflect in the User’s bank account from the date on which Flamingo Lounge initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.

B) Cancellation after dispatch:

1. We do not accept post-dispatch cancellation of orders.
2. Refund will be made once the relevant Product reaches the brand showroom / warehouse and when the quality check of the Product is completed.
3. If the User is dissatisfied with the purchased Product received from Flamingo Lounge, or in the event where there are defects and deficiencies in the Product, a User may initiate a request for returning the Product on the Platform. The User shall initiate such requests for a return not later than 2 (two) days from the date on which he/she received the delivery of the Product/Products.
4. Subject to the terms of this Cancellation, Return and Refund Policy, Flamingo Lounge offers Users an easy return / refund policy. Flamingo Lounge also accepts partial returns wherein User can raise a return request for one or all Products except in case of Bundled Packages. The process for initiating the process for raising a return / refund / exchange request is:
   • Please login with your credentials and visit the My Account section.
   • Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
   • At the time of creation of this return / refund request, the User shall specify the preferred mode of refund i.e. the User’s bank account number if the User had used the cash on delivery mode of payment.
   • The Products will be picked up within the timelines intimated by Flamingo Lounge.
   • Flamingo Lounge will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.