1. What is this Cancellation, Return and Refund Policy?
- In keeping with Flamingo Lounge’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms & conditions sets out Flamingo lounge’s procedures and policies in accepting: (a) Product cancellations before the Product is delivered to a User; or (b) Product returns, once a Product has been delivered to a User after purchase from the Platform. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.
2. Terms of cancellation
A) Cancellation before dispatch:
- A User is permitted to cancel orders fully or partially prior to its dispatch from Flamingo Lounge.
- Upon successfully placing an order on the Platform and after Flamingo Lounge has successfully handed over the Product(s) to its Logistic Partner, the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the purchased Products.
- Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by referencing the unique tracking identity number received by the User and requesting Flamingo Lounge to process a cancellation by sending an email to [email protected] .
- In all events of cancellation prior to the dispatch of the purchased Products, Flamingo Lounge shall initiate refunds within 2 (two) business days from the date on which it received the request from the User.
- In case of cash on delivery, the refund will reflect in the User’s bank account from the date on which Flamingo Lounge initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
B) Cancellation after dispatch:
- We do not accept post-dispatch cancellation of orders.
- Refund will be made once the relevant Product reaches the brand showroom / warehouse and when the quality check of the Product is completed.
- If the User is dissatisfied with the purchased Product received from Flamingo Lounge, or in the event where there are defects and deficiencies in the Product, a User may initiate a request for returning the Product on the Platform. The User shall initiate such requests for a return not later than 2 (two) days from the date on which he/she received the delivery of the Product/Products.
- Subject to the terms of this Cancellation, Return and Refund Policy, Flamingo Lounge offers Users an easy return / refund policy. Flamingo Lounge also accepts partial returns wherein User can raise a return request for one or all Products except in case of Bundled Packages. The process for initiating the process for raising a return / refund / exchange request is:
- Please login with your credentials and visit the My Account section.
- Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
- At the time of creation of this return / refund request, the User shall specify the preferred mode of refund i.e. the User’s bank account number if the User had used the cash on delivery mode of payment.
- The Products will be picked up within the timelines intimated by Flamingo Lounge.
- Flamingo Lounge will initiate the refund or replacement process only if the Products are received in accordance with the Cancellation, Return and Refund Policy.
3. Terms of return & refund
3.1) Return or refund for purchased Products shall not be entertained by Flamingo Lounge if::
- the Product has been used for reasons apart from checking fit and comfort. If Flamingo Lounge is satisfied that the Product has been used for reasons apart from checking fit and comfort, Flamingo Lounge shall reserve the right to reject the return of the Product.
- the Product has been washed.
- the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User.
- the serial number/IMEI number/bar code of the Product, as applicable, does not match Flamingo Lounge’s records.
- there are any tears or any other damage to the Products or any part thereof.
- the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect.
- if the User in any way breaches the Cancellation, Return and Refund Policy.
3.2) Flamingo Lounge shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that Flamingo Lounge shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
3.3) Return of purchased Products are facilitated through Flamingo Lounge’s reverse-logistics partners. Upon a User making a request for return of Product on the Platform and the same being duly acknowledged by Flamingo Lounge. Flamingo Lounge’s reverse-logistics partners shall get in touch with the User to collect the purchased Products from the User and delivering it to Flamingo Lounge.
4. Grievance Redressal
Any grievances relating to the Cancellation, Return and Refund Policy may be directed by you to the grievance officer of Flamingo Lounge who can be contacted at [email protected] .
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